Refund policy

Updated October 19, 2026

This policy applies to Story HD when paid checkout is available. Free previews do not involve payment.

Confirmed generation failure

If your paid generation is confirmed as failed and no video is delivered, we initiate a full refund of the $5.99 payment to the original payment method. Your order page shows whether the refund is queued, processing, successful or needs support attention. A request is not shown as successful until Stripe confirms it. Your bank may take additional time to display the credit.

Uncertain or interrupted tasks

A network interruption can leave a generation result uncertain. We stop automatic resubmission to avoid creating or charging for another video. Contact us with your order number so we can investigate delivery or refund. Do not pay again to resolve the same order.

Quality concerns and duplicate purchases

AI can alter a face or produce unexpected movement, audio or makeup. One purchase does not include unlimited revisions. If the result is unusable, materially differs from the described service, or you believe you paid twice, contact us with the affected order number. We review these requests individually. This policy does not limit any mandatory rights that apply to you.

Canceling checkout

Returning from checkout does not itself confirm a payment or start generation. If you have already paid, contact support before starting another order. Once a generation has been submitted it may not be possible to stop the provider job.

Contact

Email contact@zombiecouplevideo.ai with your order number and a short description of the problem. Never send card details, API keys or your private recovery link in a public message.